Occupation
Technical Support Manager
Working in the Financial Software sector I manage a team of eight support staff.
We deal with all internal and external support to our clients and staff resolving issues as they arise.
My main role is to oversee the support required and to delegate staff to these specific tasks.
Working in a support department can get pretty hectic at times with queries coming in from our clients via phone, email & fax.
These calls take priority and are resolved via fax, phone, email or remote dialin to their PC's.
You do get the odd occassion where a particular call can make you smile and if you have ever worked in support you will know what I mean.
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Experience:
M.C.S.E. NT4 Program
Covering topics:
NT4 Workstation
NT4 Server
NT4 Server in the Enterprise
TCP/IP
Internet Information Server
Networking Essentials
I finished the program in 1999.
Sat Tiny Computer exams in:
DOS, hardware support, software support and customer service skills.
Currently employed as Technical Support Manager for a Financial Software House.
Duties include; Administration of internal networks/servers & workstations.
Software support experience in all Microsoft Back Office as well as Visio, virtual desktop software including;PC Anywhere, Terminal Server, VNC & Netmeeting.
Experience of TCP/IP,IPX/SPX, DNS,Exchange server,IIS, peripherals & hardware, network infrastructure & active directory.
This has been a bad week for us. Mystaff and I were all made redundant, except for the toad you see uncrossed below.
The best bunch of staff minus the weasel uncrossed you are ever likely to meet
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Education:
MCSE NT4
Covering modules;
NT4 Workstation
NT4 Server
NT4 Server in the Enterprise
NT4 Networking Essentials
TCP/IP
Internet Information Server.
Tiny Computer Exams;
Advanced DOS, Hardware/Software/Peripherals.
GCSE Grade B Computer Studies
E-Mail Me
Current Courses
Windows 2000 MCSE.
Database modelling.
Management Skills Course |
Skills:
Written and oral communication;
Customer service skills;
Networking Experience;
Software/Hardware Support experience;
Internal/External Support for staff/clients.
Remote support via a number of virtual desktop packages.
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brian@beejay.itgo.com |
